mixed emotions

so i had a day that i can only explain as having mixed emotions… i was very unimpressed with the work ethic of some of my colleagues, yet i also had some very good times today.

i don’t know about you, but when you work together in a company, you need to help each other when there is something urgent that needs to happen. sometimes one needs to see the bigger picture and not be stickler for detail. sometimes one needs to not make excuses for others, instead of helping.

take the example of the client that needed an invoice urgently. normally this is only done when the file with all the correspondence in it has been double checked. fair enough. but when i can’t find the file, and the 4 staff that know where it is are either on lunch, on leave or (literally) AWOL, then surely you can invoice a very small file, a very uncomplicated file, without all the correspondence?

When i make it clear to the accounts person that this is super urgent because the client is shouting at me, i don’t need to get an e-mail from her boss stating “please give the file to her before she can invoice”. which part of the fact that we couldn’t find the file wasn’t understood.

when i pointed out that i had actually already asked the file to be invoiced 3 hours previously, which should have saved us a lot of time and anguish – i was merely told, “I’m sure she had a valid reason for not invoicing that earlier”.

no team-work, no mutual assistance, no making a plan for the benefit of the client, no finding out why it wasn’t done the first time.

this makes me want to not help them the next time. why should i give of myself, if i get nothing in return?

apart from that i had a lovely lunch with my dad – nice to get out and chat – we should do it more often.

and then i had a work function this evening. funny how i was expecting the worst, but it was actually very nice. i’m not the best at shmoozing with strangers – and the evening was spent with a group of agents from germany, and a couple of my colleague / clients from germany.

it always makes such a massive difference to meet, face-to-face, the people that you interact with on email on a daily basis. that was so awesome. so i ended up having a great evening, after all.

what bugged me today: the selfishness of some people

what i learnt today: that asking your friends about electricians might give you unexpected answers

what i am grateful for: pay-day!